Legal
Refund and Cancellation Policy
Last updated: 26 Jun 2026
Refund & Cancellation Policy
Appointment cancellation
Appointments may be cancelled or rescheduled at no cost up to 24 hours before the scheduled time.
Consultation fees
Consultation fees, once paid, are non-refundable except where a procedure could not be delivered due to clinic-side reasons.
Treatment refunds
Refund eligibility for paid treatment packages depends on the stage of treatment at which cancellation occurs. Please refer to your signed treatment consent for specifics.