Refund and Cancellation Policy

Refund & Cancellation Policy

Appointment cancellation

Appointments may be cancelled or rescheduled at no cost up to 24 hours before the scheduled time.

Consultation fees

Consultation fees, once paid, are non-refundable except where a procedure could not be delivered due to clinic-side reasons.

Treatment refunds

Refund eligibility for paid treatment packages depends on the stage of treatment at which cancellation occurs. Please refer to your signed treatment consent for specifics.